Terms and Conditions of Service

1. Nature of the Platform & Disclaimer of Emergencies

1.1 No Emergency Services. THE PLATFORM IS NOT TO BE USED FOR MEDICAL EMERGENCIES. If you are experiencing a life-threatening medical emergency (including, but not limited to, severe chest pain, stroke symptoms, difficulty breathing, major physical trauma, or severe poisoning), you must immediately call your local emergency services (e.g., 1122 or 15) or go to the nearest physical hospital emergency room.

1.2 Intermediary Role. The Platform is an online intermediary that facilitates connection between independent, licensed healthcare professionals ("Providers") and registered users. While we verify the professional credentials of Providers, we do not practice medicine or provide medical advice directly. Any professional relationship established during a teleconsultation is strictly between the patient and the Provider.

2. User Eligibility & Account Creation

2.1 Age and Representation. To create an account and use the Platform, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract. If you are under 18, a parent or legal guardian must register on your behalf and supervise all virtual consultations.

2.2 Accuracy of Information. You agree to provide true, accurate, current, and complete information during registration and in your medical profile. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Scope of Medical Services & Limitations of Telemedicine

3.1 Technological Limitations. By using our telemedicine services, you acknowledge and accept the inherent limitations of remote consultations, including:

• The inability to perform a physical clinical examination, which may affect the Provider's ability to diagnose certain conditions.
• The dependence on telecommunications technology (video, audio, and internet connection). We are not responsible for technical interruptions, poor signal quality, or data delays.

3.2 Right to Refuse Telehealth Care. If a Provider determines that your medical needs cannot be safely met through a virtual consultation, they reserve the right to advise you to seek in-person medical care or refer you to a physical healthcare facility.

4. Prescriptions and Diagnostic Orders

4.1 Professional Autonomy. Providers retain absolute professional autonomy. Consultation does not guarantee that a prescription or laboratory referral will be issued.

4.2 Prohibited Medications (Controlled Substances). Providers using our Platform strictly cannot prescribe narcotics, highly addictive substances, psychiatric stimulants, experimental medications, or other heavily controlled substances.

4.3 Validity of E-Prescriptions. Electronic prescriptions (e-prescriptions) generated through the Platform are subject to local pharmacy regulations and are only valid for the specific individual named.

5. Payments, Cancellations, and Refunds

5.1 Consultation Fees. Consultation fees are displayed on the Platform prior to booking. By scheduling an appointment, you agree to pay the designated fee via our integrated payment gateways.

5.2 Cancellation and Rescheduling Policy.

• Cancellations made more than 2 hours prior to the scheduled appointment are eligible for a full refund or free rescheduling.
• Cancellations made within the 2-hour window, or failure to attend the virtual call (No-Show) within 10 minutes of the start time, may result in a forfeiture of the fee.

5.3 Payment Failures. We utilize secure, third-party payment processors. We are not liable for transaction failures, double-billing errors, or banking security breaches attributable to third-party institutions.

6. Prohibited User Conduct

You agree not to engage in any of the following activities:

• Recording, capturing, or distributing any video or audio of a consultation without the explicit, written consent of both the Provider and the Platform.
• Using abusive, profane, harassing, or sexually explicit language or behavior during a consultation or in communication with customer support.
• Attempting to bypass the Platform to arrange private, off-platform consultations or payments with Providers discovered through our service.
• Introducing viruses, malware, or attempting unauthorized access to any part of the Platform's digital infrastructure.

7. Limitation of Liability and Indemnification

7.1 Limitation of Liability. To the maximum extent permitted by applicable law, neither Sehat Digital nor its directors, employees, or affiliates shall be liable for any indirect, incidental, special, exemplary, or consequential damages arising out of:

• Any diagnosis, treatment decision, or medical advice provided by an independent practitioner on the Platform.
• Technical failures, data corruption, or unauthorized access to your records.

7.2 Indemnification. You agree to indemnify, defend, and hold harmless the Platform, its parent company, and its affiliates from any claims, losses, liabilities, damages, or costs (including legal fees) arising from your breach of these Terms, misuse of the Platform, or violation of any third-party rights.

8. Governing Law & Dispute Resolution

8.1 Governing Law. These Terms shall be governed by, construed, and enforced in accordance with the laws of Pakistan, without regard to its conflict of law principles.

8.2 Informal Dispute Resolution. Before initiating formal legal action, you agree to contact us at drimtisal@gmail.com to attempt to resolve any dispute or claim through friendly, informal negotiations.

8.3 Arbitration. Any unresolved dispute arising out of or in connection with these Terms shall be referred to and finally resolved by binding arbitration in Lahore, in accordance with local arbitration laws.

9. Modifications to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

10. Contact Information

For any legal inquiries, grievances, or formal notifications regarding these Terms, please contact us at:

Company Entity: Sehat Digital
Email: drimtisal@gmail.com